FAQs

   

Q1. Is Nestlé a Swiss company?

Q2. What does Nestlé's commitment to Nutrition, Health and Wellness mean?

Q3. Are Nestlé products identical throughout the world?

Q4. Are there countries in which Nestlé products are not available?

Q5. How do you ensure that quality standards are respected in all countries?

Q6. Why can't I buy certain Nestlé products in my country?

Q7. Is Nestlé Chocolate Halal?

Q8. How can I contact Nestlé Consumer Services?


Q1. Is Nestlé a Swiss company?

Yes, the Company is chartered in Switzerland and therefore subject to Swiss company law. Our headquarters are in Switzerland (in Vevey, on Lake Geneva), we do report our consolidated accounts in Swiss francs (CHF) and about one third of our shareholders are Swiss. However, only about 2% of the Company's sales are recorded in Switzerland and a vast majority of Nestlé staff and assets are located outside the country.

Q2. What does Nestlé's commitment to Nutrition, Health and Wellness mean?

Food has entered a new phase. Once upon a time it was simply fuel to survive. Today's consumer is looking for something more - an improved nutritional value. We aim to be able to give consumers the products they need for a healthy lifestyle. We encourage a balanced, healthy diet and make products that fit into this; we are committed to increasing the nutritional value of our products while improving taste and pleasure. We inform fully about the ingredients of our products to allow you to take the decisions necessary to live a wellness lifestyle as you wish.

Q3. Are Nestlé products identical throughout the world?

No. Nestlé encourages its national operations to adapt products locally, in order to respect the local, regional and national habits and the tastes, cultural and religious backgrounds of consumers as well as their purchasing power. While all products must correspond to our quality requirements, they vary extensively in composition, recipe, packaging and branding.

Q4. Are there countries in which Nestlé products are not available?

Not to our knowledge.

Q5. How do you ensure that quality standards are respected in all countries?

Through a three-tiered quality control system that encompasses the careful selection of raw materials, the production process and distribution up to the point of sale. Factory laboratories, regional quality control laboratories and central quality control work together to make sure that our products are safe and of good quality.

Q6. Why can't I buy certain Nestlé products in my country?

Our local companies decide whether a given product has the potential to be successful in their market in light of consumption habits, taste and cultural background. In many cases, this is a question of potential sales volumes. If the market is too small, or if the local distribution system will not permit the product to be sold in good condition, the local subsidiary won't put the product on the market. Moreover, local legislation can make it impossible for a given product to be sold in certain markets.

Q7. Is Nestlé Chocolate Halal?

Nestlé chocolates are made to a variety of recipes around the world, but overall their ingredients are very similar and are strictly controlled. The basic composition of chocolate is mixture of cocoa products, milk and sugar bound together with an emulsifier (see below).
Nestlé chocolates are made to a variety of recipes around the world, but overall their ingredients are very similar and are strictly controlled. The basic composition of chocolate is mixture of cocoa products, milk and sugar bound together with an emulsifier (see below).
The vegetable fat used is the fat from cocoa beans (called cocoa butter); in some chocolates, part of this may be replaced by other vegetable fats (most frequently a tropical fat like palm oil or shea butter). A minor fat based component in Nestlé chocolate is the emulsifier; this is normally lecithin from soybeans, and is always of vegetable origin. The only non-vegetable fat used in chocolate is milk fat (from cow's milk).
All of these fats are obtained from reputable suppliers and to strict quality specifications to ensure that the Nestlé chocolate made from them will be of the best quality and very enjoyable to eat.
Should you want to have more information about the contents of a specific Nestlé chocolate product, then you can get this from the ingredients list on the packaging. Should this be insufficient for your needs, then please contact the local Nestlé Consumer Services address or telephone number shown on the product packaging. They will provide you with the further detail you are looking for. You can also email us here.
Dark Chocolate
This is based on a combination of cocoa products and sugar. A very small proportion of milk fat (2-4%) may be added, as may some other vegetable fats (up to 5%). Soy-based lecithin is then used to emulsify the ingredients.
Milk Chocolate
This is similar to dark chocolate but to give a good creamy/milky taste more milk products are added. These can include whole milk powder, skimmed milk powder, milk fat, whey powder, lactose powder, or milk protein. Soy-based lecithin is then used to emulsify the ingredients.
White Chocolate
Is a combination of milk products, cocoa butter and sugar. Up to 5% vegetable fat may be used in addition to cocoa butter and milk fat. Soy-based lecithin is then used to emulsify the ingredients.
Compound Chocolate
This is a variant on chocolate in which most of the cocoa butter in the formulation is replaced by another vegetable fat and less cocoa materials are used. Compound can also be made in dark, milk or white versions by varying the cocoa and milk content as described above.

Q8. How can I contact Nestlé Consumer Services?

We receive thousands of contacts from consumers all around Egypt each year, and we try to answer everyone within 48 hours or two working days (holiday periods excepted). You can reach us through any of the following channels:

1. Nestle Care Center Hotline 16180
2. Nestle Consumers Services e-mail: consumer.services@eg.nestle.com
3. Nestle NEAR Website: www.nestle.com.eg
4. Nestle Be At Your Best fan page: www.facebook.com/nestle
We hope to be able to serve you with a satisfactory answer.